Richel
Technical Customer Support | DNS & Web Hosting Specialist | Email Support | Zend
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.32/hour ($640.00/month)
High school diploma
Last Active
May 27th, 2026 (15 days ago)
Member Since
March 5th, 2026
Profile Description
I’m a Technical Customer Support Specialist skilled in DNS management, web hosting setup,
I help clients troubleshoot technical issues, set up services correctly, and resolve problems efficiently while ensuring a positive support experience. I have handled 30–50 customer cases daily, including escalations, and am proficient in domain configuration, DNS records, web hosting setup, and
Top 10 Skills:
DNS Management – A, CNAME, MX, TXT records, domain configuration
Web Hosting Setup & Configuration – cPanel, Plesk, shared & VPS hosting
Email
Technical Customer Support – Ticket handling, technical issue resolution
Zendesk Ticket Management – 30–50 daily tickets, including escalations
Customer Retention & Experience – Complaint resolution, CSAT >90%
Domain Setup – Domain pointing, propagation checks
Marketing Automation (Learning) – Integrating support with
Live Chat &
Problem-Solving & Documentation – Knowledge base creation, SOPs, technical guides
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Ticket handling, technical issue resolution for email and website
Website Builder » DNS Management
Experience: 5 - 10 years
A, CNAME, MX, TXT records, domain configuration
Other Skills
Customer Support » Sales Support » Account Retention
Experience: 2 - 5 years
Complaint resolution, CSAT >90%, case investigation, root cause analysis and compensation offer when applicable
Office and Administration » Email Management
Experience: 2 - 5 years
Organize email folders, setup filters, autoresponders and forwarding
Office and Administration » Problem Solving
Experience: 5 - 10 years
Handled escalated complaints, perform case investigation and root cause analysis, provide resolution and collaborate with relevant teams.
Customer Support » Customer Service » Genesys Cloud
Experience: 5 - 10 years
Phone and email Support
Customer Support » Email Support
Experience: 5 - 10 years
Email Setup, configuration IMAP/POP on email clients such as Outlook
Website Builder » Wix
Experience: 6 months - 1 year
Basic website building using drag and drop template based design
Marketing » Marketing Automation
Experience: Less than 6 months
Actively learning – Integrating support with email workflows (GHL)
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro City, Misamis Oriental
- Tests Taken
- IQ
- Score: 88
- DISC
- Dominance: 21
- Influence: 7
- Steadiness: 37
- Compliance: 35
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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