Hi! I’m Jonas, a Sales and Customer Support specialist with over 6 years of experience handling high-volume TELCO accounts like Sprint and T-Mobile, as well as solar campaigns.
I started as an agent and worked my way up to Team Lead and SME, where I handled inbound and outbound calls, managed CRM pipelines, followed up with leads, and helped my team consistently hit targets.
I’m confident in cold calling, appointment setting, objection handling, and building strong relationships with clients. I’m used to fast-paced environments and can handle 100+ calls daily while maintaining quality and performance.
I’m also a content creator and run a YouTube channel called Fresh Paws and Friends (
), where I create engaging, heartwarming videos about my cats. This experience has helped me build skills in storytelling, video editing, social media engagement, and connecting with an online audience.
I’m reliable, goal-driven, and always focused on delivering results and helping businesses grow. I’m now looking for a long-term opportunity where I can contribute my skills and experience.
Experience: 2 - 5 years
Handled high-volume inbound and outbound calls for TELCO accounts (Sprint & T-Mobile), including customer support, sales, and appointment setting. Consistently met KPIs through strong communication, follow-ups, and objection handling.
Experience: 2 - 5 years
Served as Team Lead and SME, coaching agents, monitoring performance, and helping the team consistently achieve and exceed targets through proper guidance and support.
Experience: 2 - 5 years
Experienced in using CRM tools such as Salesforce and PipelineDeals to manage leads, track sales pipelines, schedule follow-ups, and monitor performance. Also familiar with TELCO systems like RAI and iCare for handling customer data, processing requests, and managing accounts in a high-volume sales environment.
Experience: 2 - 5 years
Experienced in appointment setting for solar campaigns, using tools like Google Maps and Google Earth to check property locations and roof suitability. Skilled in cold calling, qualifying leads, and guiding clients through the consultation process while ensuring accurate information and smooth scheduling.
Experience: 1 - 2 years
Experienced in cold calling and setting appointments for solar campaigns, educating clients on cost-saving solutions, and guiding them through consultation and closing stages.
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