Tanya

E-commerce Product Listing VA (Shopify with 5+years experience)

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Associates degree

Last Active

June 22nd, 2026 (5 days ago)

Member Since

February 5th, 2026

Profile Description

I am a dedicated and results-driven Customer Support Specialist with over 5 years of experience in phone and live chat support. I have handled high-volume customer inquiries while maintaining professionalism, empathy, and efficiency.

I specialize in:

• Live Chat Support (Tawk.to)
• Phone Support
• Shopify Order Processing
• Order tracking and fulfillment coordination
• Handling refunds, returns, and disputes
• Responding to customer emails
• Providing product information and troubleshooting
• Managing customer complaints professionally

I understand how important fast response times and customer satisfaction are for online businesses. I always make sure customers feel heard, valued, and supported.

With my experience in Shopify, I can:

Process and manage orders

Update tracking numbers

Handle cancellations and refunds

Monitor order issues

Coordinate with fulfillment teams

I am detail-oriented, organized, and able to work independently with minimal supervision. I am comfortable working in different time zones and handling high chat volumes.

My goal is to help businesses improve customer satisfaction, retention, and overall service quality.

I am ready to start immediately and contribute to your team.

Top Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

Accurate data input, record updating, and spreadsheet management using Google Sheets or Excel.

Office and Administration » Administrative Support

Experience: 1 - 2 years

Supporting daily business operations through documentation, scheduling assistance, and task coordination.

E-Commerce » Order processing

Experience: 1 - 2 years

Checking order status, handling order details, updating customers, and coordinating information within Shopify systems.

Other Skills

Marketing » Email Marketing » MailerLite

Experience: 2 - 5 years

Handling customer emails, responding using templates or guidelines, organizing inboxes, and ensuring timely and accurate replies.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

I have experience managing Shopify stores, including product uploads, order processing, product updates, inventory checking, and basic store management through the Shopify dashboard.

Customer Support » Customer Service

Experience: 2 - 5 years

I provide consistent, high-quality customer support through email and chat, handling inquiries, order-related concerns, and service requests with professionalism and attention to detail. I prioritize customer satisfaction, clear communication, and efficient problem resolution while following company procedures and service standards.

Office and Administration » Executive Assistance

Experience: 2 - 5 years

Experienced in providing executive-level administrative support, including email management, task coordination, scheduling, data organization, and workflow support.

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacolod, Negros Occidental

Tests Taken: IQ
Score: 83: DISC
Dominance: 22
Influence: 19
Steadiness: 26
Compliance: 33