Leilani
Business Analysis | Customer Experience Design | Process Analysis and Improvemen
Verified
Overview
Looking for any work (6 hours/day)
at $15.35/hour ($2,181.82/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
June 12th, 2026 (4 days ago)
Member Since
January 21st, 2026
Profile Description
CX and Service Excellence professional with 30+ years of experience in operations, Agile delivery, and process improvement. Strong in turning customer insights into practical solutions, leading teams, and driving measurable improvements in customer satisfaction and efficiency.
Top Skills
Accounting » Business Analysis
Experience: 10+ years
Extensive experience analyzing business and customer requirements, translating them into clear functional requirements, process flows, and system enhancements to support transformation initiatives.
Office and Administration » Stakeholder Management
Experience: 10+ years
Working closely with business users, technical teams, and leadership to align requirements, clarify expectations, and support successful delivery of transformation initiatives.
Systems Administration » System Analysis
Experience: 10+ years
Reviewing system behavior and limitations to ensure proposed process and customer experience improvements are supported by appropriate system enhancements and integrations.
Other Skills
Project Management » Workflow
Experience: 5 - 10 years
Improving workflows by streamlining handoffs, clarifying roles, and ensuring processes are efficient, scalable, and aligned with customer and business needs.
Design » Product Design » User Experience Design
Experience: 5 - 10 years
Designing and documenting customer‑centric processes by defining desired customer journeys, identifying experience gaps, and recommending improvements across customer‑facing functions.
Office and Administration » Documentation
Experience: 10+ years
Creating and maintaining process flows, work instructions, and requirement documents to support system development, testing, implementation, and post‑production support.
Project Management » Process Improvement
Experience: 10+ years
Supporting large‑scale transformation projects by recommending process improvements based on gap analysis, customer journey reviews, and system capability assessments.
Basic Information
- Age
- 55
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Guiguinto, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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