I have extensive experience working with CRM systems, particularly 1Point, where I efficiently manage customer data, track interactions, update records, and support follow-ups. My background in customer service allows me to communicate professionally, resolve issues promptly, and maintain organized and accurate records

I am highly skilled in using Amadeus tools for flight reservations, ticketing, rebooking, and itinerary management, ensuring accurate and efficient travel arrangements for clients

Experienced in using Microsoft Outlook for professional client communication, managing emails, organizing inboxes, scheduling updates, and ensuring timely and accurate responses to clients.

Experienced in providing professional and timely email support to customers in a high-volume, fast-paced environment. Handled customer inquiries, requests, and complaints via email while ensuring accurate information, proper documentation, and a positive customer experience.

Experienced Customer Service Professional with over 7 years of hands-on experience supporting customers in a fast-paced airline and BPO environment. Skilled in handling inbound and outbound inquiries, resolving customer concerns efficiently, and delivering excellent service while meeting quality and performance metrics.

Proficient in using Amadeus for flight bookings, ticketing, rebooking, itinerary creation, and managing travel plans with accuracy and efficiency.