Nathaniel
Operations Management, Team and Frontline Leadership
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.63/hour ($1,090.91/month)
Bachelors degree
Last Active
June 5th, 2026 (3 days ago)
Member Since
September 26th, 2025
Profile Description
People Management and Leadership: mentoring, team development, performance evaluation, and fostering a positive work environment.
Process and Performance Improvement: analyzing data, identifying performance gaps, and creating action plans to improve metrics (like AHT, ACW, QA scores).
Client and Stakeholder Communication: Multiple roles that require presenting reports, providing updates, and aligning with clients. This includes presenting business reviews, joining joint call monitoring sessions, and managing stakeholder expectations.
Quality Assurance and Control: conducting audits, monitoring calls, and providing feedback to ensure quality standards are met for both internal teams and clients.
Technical and Analytical Skills: providing technical support, handling complex customer issues, and using data-driven insights to inform decisions and strategies.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Customer Support » Technical Support
Experience: 10+ years
Office and Administration » Technology Proficiency
Experience: 10+ years
Other Skills
Basic Information
- Age
- 44
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 116
- DISC
- Dominance: 27%
- Influence: 27%
- Steadiness: 34%
- Compliance: 12%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
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