Customer Service & Marketing

I managed my small business page on Facebook, where I created and shared content to promote my products and connect with customers. I utilized posts, photos, and simple marketing strategies to increase brand visibility, attract potential buyers, and boost sales. During my OJT at Rainbow Tours and Travel, Inc., I also designed promotional flyers and social media posts and shared them across different online groups to help promote tour packages and services. These experiences enhanced my skills in social media management, content creation, marketing, creativity, and customer engagement.

During my 3-month internship at Rainbow Tours and Travel, Inc., I gained experience in email support by assisting with customer and business communications. I handled emails professionally, prepared travel quotations, and coordinated with travel agencies and hotels regarding tour packages and service offers. This experience strengthened my communication, customer service, and administrative skills while improving my ability to manage inquiries and provide organized, timely responses in a professional setting.

I have hands-on experience in customer support by assisting clients, answering inquiries, managing schedules, and ensuring positive customer experiences. Through my small business and leadership roles in school events, I developed strong communication, problem-solving, and interpersonal skills that helped build customer trust and satisfaction. During my OJT at Rainbow Tours and Travel, Inc., I also gained valuable exposure to the tourism industry by participating in an International Travel Fair and the CTCI event, where I assisted in promoting and selling tour packages to passengers and travel enthusiasts. These experiences strengthened my confidence in dealing with customers, handling inquiries professionally, and working effectively in fast-paced environments.

I developed basic graphic design skills using Canva through creating promotional materials for both my small business and during my internship at Rainbow Tours and Travel, Inc.. I designed social media posts, flyers, and marketing materials to promote products, tour packages, and events. These experiences enhanced my creativity, visual communication skills, and ability to create engaging and professional designs for digital marketing and customer engagement.

During my 3-month internship at Rainbow Tours and Travel, Inc., I gained basic knowledge and hands-on exposure to the Amadeus platform used for travel planning and flight reservations. I was trained on how to reset Amadeus passwords for training purposes and learned the fundamentals of booking flights using the system. This experience helped me develop familiarity with travel reservation processes, administrative tasks, and the tools commonly used in the tourism and travel industry.