Agnes
E-Payments & Risk Operations | User Safety| ALO |Fintech
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.62/hour ($1,272.74/month)
Bachelors Degree
Last Active
April 19th, 2026 (69 days ago)
Member Since
April 25th, 2017
Profile Description
Senior Risk, User Safety, and ALO Specialist with 3 years of FinTech BPO experience supporting Tier 1 operations and managing complex supervisory and managerial escalations. Experienced in payments operations, transaction monitoring, fraud detection investigations, with a strong record of reducing operational risk through clear, policy-aligned decision support. With over 10 years of BPO experience, I bring an analytical and solutions-driven approach to safeguarding platform integrity and user trust. Known for translating complex payment and compliance risks into practical actions through KYC reviews, escalation handling, and investigative analysis, while strengthening agent decision-making and contributing to measurable improvements in user safety, compliance, ALO and operational efficiency.
Top Skills
Customer Support » Customer Service » Fraud detection
Experience: 2 - 5 years
Handle User Safety and Compliance
Office and Administration » Google Workspace
Experience: 5 - 10 years
Professional Services » Forex Trading » Risk Management
Experience: 2 - 5 years
Identifies risk indicators and potential fraud involving new and existing users or accounts. Performs initial KYC verifications, conducts sanctions investigations, and delivers clear, well-documented review results. Reviews accounts for Terms of Service violations and verifies onboarding compliance.
Other Skills
Customer Support
Experience: 10+ years
Office and Administration » Data Management
Experience: 5 - 10 years
Customer Support » Ecommerce
Experience: 5 - 10 years
Office and Administration » Admin Data Processing
Experience: Less than 6 months
Office and Administration » Calendar Management
Experience: 2 - 5 years
Design » Graphic Design » Canva
Experience: 5 - 10 years
Office and Administration » Google Workspace
Experience: 10+ years
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 35
- Influence: 30
- Steadiness: 28
- Compliance: 7
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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