With 15 years of experience in Travel Industry, I am highly proficient from basic to extensive knowledge in Global Distribution Systems especially with Sabre others are Travelport/Galileo/Worldspan. I am an expert with leisure including packages and corporate travel management. Started as an agent for a 3rd party website for Hotel booking specializing in leisure travel and over the years I have transitioned to Corporate travel services. I am currently part of the Quality Control team as a Senior analyst who handles ticketing, invoices and PNR requirements I ensure the accuracy of the report that we submit to the accounts/company that we cater. On the other hand I also have an experience with Customer Service Excellence side getting positive feedbacks from customers and I once been an assistant supervisor that handles a team of customer service agents who are taking in calls. These experiences makes me suitable for positions for both operational accuracy and client-focused support.
Experience: 10+ years
Been a top performer as a Customer Service Representative and have an expert skill with providing a world class customer service.
Experience: 10+ years
Currently I am using Sabre GDS with my role
Experience: 10+ years
Started as a hotel booking agent then transitioned to handling ticketing for a corporate travel.
Experience: Less than 6 months
I was able to be part of the backend team of a cleaning company that's based in Australia. I worked with AU NDIS team to provide cleaning for their clients.
Experience: 2 - 5 years
I was part of a Telecommunications inbound sales representative and able to hit quota and requirements. I am very good at upselling products.
Experience: 10+ years
As a customer service agent/travel consultant email plays a huge role when we are unable to reach the customer or if we need to have a black and white formal letter to our partners.
Experience: 5 - 10 years
apart from Sabre I have knowledge with Apollo/Amadeus/Galileo/Travelport/Worldspan
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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