Adrian
Customer Success & Operations Manager | CRM & Process Optimization Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.85/hour ($1,120.00/month)
Associates degree
Last Active
September 29th, 2025 (256 days ago)
Member Since
August 11th, 2025
Profile Description
Highly skilled customer success and operations manager with 14 years of experience across Web3, fintech, BPO, and e-commerce. Proven ability to lead customer care teams, manage client relationships, and implement process improvements that boost efficiency and satisfaction. Expertise includes CRM management (HubSpot), workflow automation, stakeholder communication, and user acquisition campaigns.
Track record highlights:
- Increased daily active users by 45% in 3 months through targeted growth strategies.
- Designed and implemented automated workflows that improved team productivity.
- Led client retention initiatives that improved loyalty and reduced churn.
- Skilled in handling escalations, developing service protocols, and meeting SLAs.
Known for a proactive, data-driven approach, strong leadership skills, and the ability to foster long-term customer and team success.
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 2 - 5 years
Office and Administration » Client Relationship Management
Experience: 1 - 2 years
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Other Skills
Marketing » CRM » HubSpot CRM
Experience: Less than 6 months
Marketing » Marketing Automation
Experience: 1 - 2 years
Marketing » Social Media Management » Community Moderation
Experience: Less than 6 months
Advertising » Performance Tracking
Experience: 2 - 5 years
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- DISC
- Dominance: 48
- Influence: 35
- Steadiness: 12
- Compliance: 5
- Government ID
- Sign Up with Pro Account to View
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