Rachel

Customer Support Specialist | 7+ Years Experience | eCommerce, Email & Chat Supp

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Overview

Looking for full-time work (8 hours/day)

at $3.49/hour ($672.00/month)

High school diploma

Last Active

June 28th, 2026 (today)

Member Since

May 19th, 2025

Profile Description

I help businesses provide fast, reliable, and professional customer support that improves customer satisfaction and retention.

With 7+ years of experience in customer service and operations, I specialize in handling high-volume inquiries, resolving disputes, and ensuring smooth customer experiences across email and chat support.

I am experienced in managing customer concerns, order issues, and escalations while maintaining a positive and professional tone. I am highly organized, detail-oriented, and able to work independently in a remote environment.

I am currently open to remote opportunities where I can contribute to improving customer experience and support operations.

Top Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Experienced in using Salesforce to manage customer information, track support cases, and log interactions. Familiar with navigating dashboards, updating records, and using the platform to provide personalized and efficient support.

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

Experienced in using Zendesk for managing customer tickets, responding to inquiries via email and chat, and tracking issue resolution efficiently. Familiar with macros, tagging, and ticket prioritization to ensure fast and organized support.

Project Management » Jira

Experience: 1 - 2 years

Proficient in using Jira for tracking, creating, and managing technical issues or service requests. Familiar with assigning tickets, updating statuses, and collaborating with cross-functional teams to ensure timely resolution.

Other Skills

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Skilled in Microsoft Excel for data entry, organizing spreadsheets, using formulas and functions, and creating charts. Able to analyze data efficiently and maintain accurate records.

Office and Administration » Google Sheets

Experience: 1 - 2 years

Proficient in using Google Docs for creating, editing, and collaborating on documents in real-time. Skilled in formatting, sharing, and commenting to enhance teamwork and ensure clear communication.

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Marikina

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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