April

Technical Support & Troubleshooting, Service Booking & Coordination, Adaptabilit

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Overview

Looking for part-time work (6 hours/day)

at $4.15/hour ($600.00/month)

Bachelors degree

Last Active

November 25th, 2025 (198 days ago)

Member Since

April 22nd, 2025

Profile Description

Detail-oriented and adaptable Customer Service & Technical Support Representative with a background in Chemical Engineering and current experience as a researcher at a university. Seeking a part-time opportunity to leverage my diverse customer support background alongside my academic commitments.
Demonstrated success in delivering multichannel support (chat, voice, email) across industries including retail, telecommunications, home services, and consumer electronics (Razer). Proficient in technical troubleshooting, data entry, CRM tools, and LaTeX coding. Known for strong communication, problem-solving skills, and the ability to thrive in high-volume environments.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

Provided real-time chat support in a retail account, assisting customers with orders, product inquiries, returns, and account issues while maintaining fast response times and professional communication.

Office and Administration » Data Entry

Experience: 1 - 2 years

Experienced in accurate and efficient data entry, including updating customer records, processing service requests, logging support cases, and maintaining organized, error-free documentation across multiple industries.

Software » LaTeX

Experience: 1 - 2 years

Proficient in LaTeX, used for creating well-structured technical documents, academic reports, and formatting complex mathematical equations with precision and clarity.

Other Skills

Customer Support » Email Support

Experience: 1 - 2 years

Handled email support by responding to customer inquiries, resolving issues related to billing, service requests, and product concerns, while maintaining clear, detailed, and professional communication.

Customer Support » Technical Support

Experience: Less than 6 months

Delivered technical support by troubleshooting hardware and software issues—especially with Razer devices—guiding customers through solutions and ensuring a smooth user experience.

Customer Support » Phone Support

Experience: Less than 6 months

Provided phone support by assisting customers with account issues, technical concerns, and service inquiries, ensuring clear communication, empathy, and efficient problem resolution.

Basic Information

Age
25
Gender
Male
Website
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Address
Cagayan de Oro, Misamis Oriental
Tests Taken
IQ
Score:  138
DISC
Dominance: 7%
Influence: 20%
Steadiness: 51%
Compliance: 22%
English
C2(Advanced/Mastery)
Government ID
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