VA | CSR | Bilingual Tutor | Travel Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,272.74/month)

Bachelors degree

Last Active

August 24th, 2025 (307 days ago)

Member Since

April 7th, 2025

Profile Description

Virtual Assistant | Customer Service Expert | Bilingual Tutor (English & Japanese) | Travel Support Specialist 

Hi! I’m a dedicated and versatile Virtual Assistant with over 10 years of experience in customer service, including 8 years specializing in reservation and ticketing with top airlines such as Air France and KLM. I bring a proven ability to provide exceptional support through email and call handling, with extensive knowledge of GDS Amadeus for flight reservations and itinerary planning.

As a Travel Support Specialist, I can assist with:
    •    Flight bookings and rebookings
    •    Itinerary planning
    •    Fare comparisons and travel documentation
    •    Handling customer concerns or changes
    •    Navigating GDS Amadeus efficiently

I also have 5 years of experience in leadership roles as a Team Lead, where I honed my skills in coaching, mentoring, quality analysis, and data-driven decision-making to improve team performance and customer satisfaction.

In my role as a Virtual Assistant, I can support you with:
    •   Email and calendar management
    •    Scheduling appointments and coordinating meetings
    •    Inbox monitoring and response handling
    •    Data entry and CRM updates
    •    Internet research and report generation
    •    Document preparation (Google Docs, Sheets, Microsoft Word & Excel)
    •    Workflow organization and task prioritization

I’m also skilled in customer relationship management, having handled complex and sensitive customer issues with professionalism and empathy. I’m trained to work independently, handle high-pressure situations, and deliver consistent results.

Bilingual Tutor — English and Japanese (Nihongo): 
I can offer language tutoring for children or beginners interested in learning either English or Japanese. I focus on fun, engaging, and interactive lessons tailored to young learners, helping build strong foundational language skills in a supportive environment.

Tools and Skills I Use:
    •    GDS Amadeus
    •    Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
    •    Google Workspace (Docs, Sheets, Gmail, Calendar)
    •    CRM Systems (Zendesk, Salesforce, HubSpot – familiar)
    •    Project Management Tools (Trello, Asana, ClickUp – adaptable)
    •    Workforce & Schedule Monitoring Tools
    •    Excellent Written and Verbal Communication


Whether you’re looking for customer-facing support, travel coordination, or reliable admin assistance, or language tutoring, I bring the skills, experience, and mindset to help your business run smoothly.


Let’s work together to make your operations more efficient and stress-free!