Customer Experience & AI Support Operations Specialist

Moderated online communities across Instagram, Facebook, and Bettermode for three U.S. lawn care brands. Responding to DMs and comments, maintaining brand voice, flagging policy violations, and escalating issues to the product and support teams. Managed provider-facing community spaces while handling high volumes of daily interactions across multiple platforms simultaneously.

Over 8 years of experience delivering high-quality, empathetic customer support across live chat, email, and phone interactions. Skilled at maintaining customer satisfaction and loyalty by handling inquiries swiftly and effectively.

Created and scheduled social media content for three U.S. lawn care brands across Instagram, Facebook, and TikTok. Designed graphics using Canva, edited short-form videos with CapCut, and managed community engagement including DMs and comments.

Expert in managing real-time communication on live chat platforms, enhancing customer engagement and support through quick, accurate responses. Extensive experience with tools like Zendesk and FRONT.

Highly skilled at diffusing tension, addressing concerns, and reaching mutually beneficial resolutions. Able to navigate sensitive situations with empathy and professionalism.

Skilled at building and nurturing customer relationships, driving satisfaction and loyalty through proactive communication and personalized support.

Proficient in providing clear and professional email support, handling high volumes of messages efficiently while ensuring a personalized approach to every customer.

Quick to adjust to new challenges, technologies, and customer needs. Known for staying calm under pressure and delivering consistent results in dynamic environments.

Analytical thinker with a solution-focused mindset, constantly evaluating processes to optimize customer support outcomes.

A proven ability to assess issues quickly, develop solutions, and resolve complex cases with creativity and precision. Known for turning customer challenges into successful outcomes.