Began a professional journey in 2019, graduating magna cum laude in Secondary Education, majoring in Technology and Livelihood Education. Worked as a Senior High School teacher, then ventured into freelancing as a Graphic Designer. Entered the BPO industry in 2021, progressing from Customer Service Representative to WFM Scheduler Analyst. Continuously enhanced skills and knowledge, contributing strategically to operations.
Experience: 2 - 5 years
Experienced in email management, ensuring timely and professional communication. Skilled in organizing, prioritizing, and responding to emails efficiently while maintaining accuracy and confidentiality. Adept at handling high volumes of emails, coordinating with teams, and streamlining workflows to enhance productivity.
Experience: 1 - 2 years
strong ability to interpret and evaluate complex datasets. Skilled in identifying trends, generating insights, and creating reports to support decision-making. Proficient in using tools like Excel, NICE IEX, Spectrum, TCS, Byteworks and AVAYA CMS for workforce planning, forecasting, and performance monitoring.
Experience: 1 - 2 years
I have a strong ability to interpret and evaluate complex datasets. Skilled in identifying trends, generating insights, and creating reports to support decision-making. Proficient in using tools like Excel, NICE IEX, and AVAYA CMS for workforce planning, forecasting, and performance monitoring."
Experience: 2 - 5 years
I have a strong ability to interpret and evaluate complex datasets. Skilled in identifying trends, generating insights, and creating reports to support decision-making. Proficient in using tools like Excel, NICE IEX, Spectrum, Byteworks, TCS and AVAYA CMS for workforce planning, forecasting, and performance monitoring.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
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