Sales Support Virtual Assistant | Appointment Setter | Customer Service Speciali

Resolved customer inquiries related to billing, travel services, device purchases, and account issues, improving first-contact resolution outcomes resulting to 60-80% Promoter scores daily. Delivered inbound customer support while maintaining high satisfaction and quality assurance scores of 80-100% with no QA violations. Diagnosed and troubleshot technical and account-related issues, reducing customer downtime and repeat contacts for 50%.

Executed 300+ outbound customer calls and qualified more than 10 healthcare leads daily, improving sales pipeline efficiency and appointment conversion consistency. Scheduled client appointments and maintained 100?curate CRM records in GoHighLevel, ensuring reliable lead tracking and follow-ups. Consistently met daily (300+ calls) and weekly performance (1,500+ calls) KPIs for call volume, lead qualification (50+weekly), and appointment setting targets in a remote work environment.

Resolved customer inquiries related to billing, travel services, device purchases, and account issues, improving first-contact resolution outcomes resulting to 60-80% Promoter scores daily. Delivered inbound customer support while maintaining high satisfaction and quality assurance scores of 80-100% with no QA violations. Diagnosed and troubleshot technical and account-related issues, reducing customer downtime and repeat contacts for 50%.

Managed customer support inquiries via email, providing timely resolutions and maintaining high-quality customer service standards. Resolved customer concerns through email communication, ensuring accurate issue handling and consistent follow-up support. Delivered professional email customer support by addressing inquiries, troubleshooting issues, and improving overall customer experience.

Conducted outbound marketing and appointment-setting activities to qualify leads and schedule appointments for the sales team. Managed CRM updates, follow-ups, and calendar scheduling to support lead conversion and customer engagement.

Scheduled and coordinated client appointments using Calendly and GoHighLevel CRM, improving scheduling efficiency and follow-up management.

Managed a team of customer service agents, achieving consistent KPI compliance and improved team performance metrics like 60-90% Promoter scores daily. Conducted coaching, mentoring, and performance evaluations, resulting in improved agent productivity and service quality hitting 80-100% monthly performance bonus. Resolved escalated customer issues and ensured timely service recovery, improving customer satisfaction and retention.

Performed 300+ outbound calls for debt relief services and successfully qualified more than 5 leads for appointment scheduling daily. Scheduled more than 5 appointments with prospective clients, supporting the sales team’s conversion process daily. Maintained accurate CRM records and detailed call notes to ensure proper lead tracking and follow-up efficiency.