Quality Assurance Analyst / Website Content Editor / Support

Proficient in using Jira for task management, issue tracking, and support ticket handling. Experienced in creating, updating, and managing tickets related to website content updates, QA testing, and client requests. Skilled in organizing workflows, assigning tasks, setting priorities, and collaborating with cross-functional teams to ensure timely resolution and project progress.

•Collaborated with the development team to build and update websites based on Figmadesigns ormockups provided by clients or thebusiness. Ensured accurate implementation of design elements and content structure,optimized web content for user experience and SEO, and maintained consistency across all pages. Responsible for proofreading, formatting, and publishing content, aswell astroubleshooting display issuesto align with theintended design.

•Conducted thorough testing of software and website functionalities to ensure optimal performance and reliability •Identified and documented defects and inconsistencies, contributing to enhanced product quality and stability •Collaborated closely with development teams to communicate findings and verify fixes in atimely manner •Assisted in thecreation and execution of test plansand test cases to cover varioususer scenarios •Played a key role in the user acceptance testing (UAl] process to validate product readiness for market release •Ensured digital products met client objectivesand complianoe standards, reinforcing customer satisfaction and trust •Provided actionable feedback to improve product design, usability, and accessibility, resulting in asuperior user experience