Billing Analyst | Scheduler | Chat Support Representative | Customer Service Rep

Professional chat support via email, live chat, and messaging platforms Fast and accurate issue resolution with 80–90% success rate Handling billing, technical, and general inquiries Upselling services and identifying opportunities to grow revenue Maintaining high customer satisfaction and retention

Troubleshooting hardware, software, and network issues for end-users Remote desktop support using TeamViewer, AnyDesk, and similar tools Setup, configuration, and maintenance of computers, printers, and peripherals Monitoring systems and ensuring smooth IT operations Handling user inquiries via chat, email, and phone efficiently Maintaining accurate documentation and logs for issue tracking

Accounts Receivable (AR) & Accounts Payable (AP) handling Preparing, sending, and following up on invoices Payment reconciliation and cash flow monitoring Billing dispute resolution and issue tracking Data entry and record-keeping with high accuracy Identifying recurring billing issues and recommending process improvements Using Excel for financial analysis, reporting, and invoicing

Professional sales via live chat, email, and messaging platforms Identifying opportunities and upselling products/services during customer interactions Engaging potential and existing clients to increase revenue and retention Maintaining high customer satisfaction while meeting sales targets

Creating and managing spreadsheets for billing, reports, and data tracking Using formulas, functions, and pivot tables for accurate calculations Data entry, validation, and reconciliation with high accuracy Generating charts, graphs, and dashboards for easy reporting and analysis Organizing and maintaining large datasets efficiently Automating repetitive tasks with basic macros and shortcuts Integrating Excel with billing and CRM tools for streamlined workflow

Data Entry & Administrative Skills (5★) Accurate and fast data entry for billing, CRM, spreadsheets, and databases Organizing, updating, and maintaining large datasets Copying, transferring, and reconciling data across multiple systems Data validation and error checking for accuracy and completeness Creating and formatting spreadsheets in Microsoft Excel and Google Sheets Maintaining detailed and organized records for reporting and analysis Familiar with CRM and billing systems for data management Time management and multitasking to meet deadlines