Overview
Looking for full-time work (8 hours/day)
at $8.31/hour ($1,600.00/month)
Bachelors degree
Last Active
June 23rd, 2026 (3 days ago)
Member Since
August 26th, 2024
Profile Description
Hi! I'm Freza Jean Oco, a Spanish Bilingual Customer Support Specialist and Virtual Assistant. I am a dedicated and detail-oriented professional with over 9 years of experience in customer service, guest support, and client relations. Throughout my career, I have consistently delivered exceptional customer experiences in fast-paced, service-driven environments, developing strong expertise in communication, problem-solving, and administrative support.
My background includes managing high-volume customer interactions through phone,
As a bilingual professional fluent in English and Spanish, I bring excellent interpersonal skills, adaptability, and a strong commitment to delivering outstanding service. My experience in the BPO industry has equipped me with the ability to thrive under pressure, manage multiple priorities, and quickly learn new systems and technologies.
Now transitioning into the world of Virtual Assistance, I am excited to help entrepreneurs, business owners, and growing companies streamline their daily operations. Whether it's customer support, administrative assistance,
My goal is simple: to become a trusted partner who helps your business run smoothly so you can focus on growth and what matters most.
Let's work together to achieve greater productivity, exceptional customer experiences, and lasting business success.
Top Skills
Office and Administration » Calendar Management
Experience: 10+ years
Calendar Management: Efficiently manages schedules, appointments, meetings, and reminders to support productivity and seamless daily operations.
Customer Support » Customer Service
Experience: 10+ years
Customer Service & Client Support: Exceptional communication, active listening, conflict resolution, and problem-solving skills. Experienced in handling customer inquiries, resolving concerns, managing escalations, and delivering outstanding customer experiences through phone, email, chat, and text support.
Office and Administration » Communication » Spanish Bilingual
Experience: 1 - 2 years
Fluent in English and Spanish, providing professional customer support and effective communication across diverse client populations.
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 10+ years
Experienced in handling administrative tasks, email management, document preparation, and business support using Microsoft Office, Google Workspace, and CRM platforms.
Office and Administration » Data Entry
Experience: 10+ years
Accurate and detail-oriented in data management, record maintenance, internet research, lead generation, and information gathering to support business objectives.
Office and Administration » Time Managment
Experience: 10+ years
Strong ability to prioritize tasks, manage multiple responsibilities, meet deadlines, and perform effectively in fast-paced environments. Adaptability & Technical Proficiency: Quick learner with the ability to adapt to new technologies, software applications, business processes, and customer service platforms with minimal supervision.
Office and Administration » File Management
Experience: 10+ years
File Organization & Document Management: Proficient in organizing, categorizing, and maintaining digital files and documentation for easy access, accuracy, and workflow efficiency.
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santa Maria, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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