With over eight years of experience in Call Center Industry, I have honed my skills in customer service, appointment scheduling, and critical thinking. I have proven track record of effectively handling customer inquiries, resolving issues, and complying to HIPAA and PCI. My ability to quickly build rapport with customers and adapt to different communication styles has consistently resulted in high customer satisfaction rates. My previous roles were assist customer, address their concerns. Providing solution to their needs.
Experience: 2 - 5 years
We are answering multiple chats inquiry regarding patients eligibility, benefit and claims inquiry.
Experience: 2 - 5 years
I have almost 4 years experience in medical insurance. We assist providers in checking patients plan coverage, eligibility and claims inquiry.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
I am providing customer service for travel reservation. Giving assistance and solutions for provider regarding patients eligibility, benefit coverage and claims details.
Experience: Less than 6 months
I have more 2 years experience to Amadeus, Galileo, Sabre. We used the tools in checking flight status or reservations status. We used GS tools in changing and cancelling flight reservations.
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