Ecommerce Support | Disputes and Chargebacks Manager

Overview

Looking for full-time work (8 hours/day)

at $5.91/hour ($1,120.00/month)

Associates degree

Last Active

June 11th, 2026 (5 days ago)

Member Since

May 14th, 2024

Profile Description

Stop letting "friendly fraud" and shipping disputes drain your bottom line. I am ready to start protecting your revenue today.

I am a specialized Chargeback & Dispute Analyst dedicated to safeguarding Shopify brands. My expertise is built on a high-stakes foundation of Logistics Lead Generation and Automotive Appointment Setting. I don?t just "submit evidence"?I understand the anatomy of a sale from the first contact to the final delivery. This allows me to build ironclad cases that flip disputes in your favor across PayPal, Stripe, and Shopify Payments.

? Why Brands Trust Me to Protect Their Profits
Logistics-Driven Defense: Having worked in Logistics Lead Gen, I have a deep understanding of supply chains. I manage your order fulfillment and tracking (using tools like ParcelPanel and ShipSidekick) to provide undeniable delivery data that shuts down "Item Not Received" claims instantly.

Sales-Minded Mitigation: My background as an Automotive Appointment Setter taught me how to handle high-pressure objections. I use Richpanel and Zendesk to de-escalate frustrated buyers before they turn into bank disputes, keeping your dispute ratio healthy.

Proactive Revenue Protection: I don?t just react; I monitor the full cycle. My experience in sales and logistics means I can spot "red flag" leads and fraudulent patterns during the fulfillment stage?long before they cause revenue leakage.

?? Core Competencies
Dispute Management: Expert handling of PayPal, Stripe, and Shopify Payment cases.

Fulfillment Operations: Managing order workflows, shipment tracking, and carrier integrations.

Lead Gen & Sales: Proven track record in the Logistics LOB, qualifying high-value opportunities.

Risk Analysis: Manual and automated fraud filtering to safeguard your processor standing.

Retention & Escalations: Neutralizing "friendly fraud" through strategic, sales-honed communication.

? Specialized Tech Stack
E-commerce: Shopify, Stripe, PayPal, Amazon Pay.

Logistics & Tracking: ParcelPanel, ShipSidekick, ShipStation.

Support/CRM: Zendesk, Richpanel, Salesforce, Gorgias.

? Immediate Availability
If your dispute ratio is rising or you have a backlog of claims, you don't have time to wait. I am available to start today. I can step in immediately to audit your pending cases, streamline your fulfillment tracking, and begin recovering your lost revenue.

The Result: Higher win rates, lower dispute ratios, and a protected merchant reputation.

Ready to plug the leaks in your revenue? Click the "Message" or "Invite" button and let?s get to work right now!