Angelika
General Virtual Assistant / Guest Services Agent
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.91/hour ($560.00/month)
Bachelors degree
Last Active
December 16th, 2024 (558 days ago)
Member Since
April 30th, 2024
Profile Description
In my professional career, I have accumulated over 2 years of experience in the field of Business Process Outsourcing (BPO). During this time, I have had the opportunity to work as a Virtual Guest Service Agent with Caesars Entertainment.
My role as a guest service agent involved managing and addressing the needs of hotel guests, ensuring their satisfaction and providing exceptional customer service. This required a high level of professionalism, attention to detail, and the ability to handle various guest inquiries and requests.
Through my experiences, I have honed my skills in handling customer interactions, resolving issues, and contributing to the overall success of the organization. I have also gained a deep appreciation for the significance of teamwork and collaboration in achieving business objectives.
Top Skills
Office and Administration » Travel Planning
Experience: 1 - 2 years
I also organize limo reservation, tour planning, and restaurant reservation to guest.
Office and Administration » Personal Assistant
Experience: 6 months - 1 year
Customer Support » Active Listening
Experience: 1 - 2 years
Other Skills
Marketing » Telemarketing
Experience: 1 - 2 years
I am offerring credit cards with a qualified guest/customer. Extending their stay for additional nights and offering a late check out.
Office and Administration » Email Handling
Experience: 6 months - 1 year
Office and Administration » Calendar Management
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 1 - 2 years
Throughout my career in customer service, I have consistently achieved and surpassed my performance metrics. My dedication to providing outstanding customer service has enabled me to consistently hit my stats, earning recognition for my exceptional performance.
Office and Administration » Travel Planning » Amadeus
Experience: 1 - 2 years
I’ve been using this system for inputting service order request like sending a housekeeping items to the guest.
Customer Support » Customer Service » Payment Processing
Experience: 1 - 2 years
I settled the payments and dispute overcharged
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 180
- DISC
- Dominance: 32%
- Influence: 17%
- Steadiness: 36%
- Compliance: 15%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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- Lukas Rohler
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