IT Suport Engineer | M365 | Active Directory | System Administrator | Exchange O

Monitored network health and performance using iMaster NCE at Huawei Technologies Philippines, tracking BGP, OSPF, and MPLS network status to proactively identify faults before they impacted service. Used monitoring data to support root cause analysis and MOP (Method of Procedure) development for maintenance activities. Applied similar monitoring practices in UAE IT support roles, keeping an eye on infrastructure health across switches, servers, and connectivity points to catch issues early.

Worked closely with cross-functional teams throughout my career, from coordinating with NOC engineers and field teams at Huawei Technologies Philippines to collaborating with end users, management, and external vendors in UAE-based IT support roles. Communicated technical issues clearly to non-technical stakeholders and coordinated with colleagues to resolve escalations efficiently. Comfortable working both independently and as part of a team to keep systems running and users supported.

1783665742556_image.png write a summary for this headline Identified typo and synthesized professional IT expertise summary Identified typo and synthesized professional IT expertise summary Quick catch first: that headline has a typo — "Suport" should be "Support." Here's a summary you could pair with it: IT Systems Administrator with 8+ years of experience across network operations, Microsoft 365 administration, Active Directory, and end-user computing support. Skilled in Exchange Online management, PowerShell automation, and infrastructure troubleshooting, with a background spanning NOC engineering (BGP, OSPF, MPLS) through to hands-on IT support and systems administration. UAE Golden Visa holder, CCNA and CompTIA A+ certified, currently expanding into IAM and M365 administration (SC-300, MD-102 in progress). Available immediately for EUC, IAM/M365 admin, or infrastructure roles in the UAE market. Want a shorter version too, for platforms with tighter character limits? 1783665811891_image.png Synthesized technical expertise spanning network protocols and foundational support Synthesized technical expertise spanning network protocols and foundational support Here's a description you can drop in: Diagnosed and resolved connectivity, routing, and performance issues across LAN/WAN environments, including BGP, OSPF, and MPLS networks during my time as a Network Operations Engineer at Huawei Technologies Philippines. Handled escalations tied to IPRAN infrastructure and used tools like iMaster NCE for monitoring and fault isolation. Continued applying these skills in UAE-based IT support roles, troubleshooting switch, firewall, and VPN issues alongside end-user connectivity problems.

Provided IT support across desk side, network operations, and systems administration functions over 8+ years, including at a law firm client environment and prior UAE-based support roles. Resolved end-user issues spanning hardware, software, network connectivity, and M365/Exchange Online problems, following structured troubleshooting methodology to identify root causes and document resolutions. Balanced hands-on user support with backend administration tasks like AD management and PowerShell automation.

Here's a description for Documentation: Authored Method of Procedure (MOP) documents for network maintenance activities at Huawei Technologies Philippines, ensuring accurate execution and rollback steps for critical operations. Maintained structured logging for PowerShell automation scripts covering onboarding and offboarding processes. Documented troubleshooting steps and resolutions in ticket-style format (Symptoms/Steps Taken/Resolution) across IT support roles, and created case study documentation for a professional portfolio site.

Administered Microsoft 365 environments for a law firm client, including mailbox delegation, archive management, PST imports/exports, and shared mailbox configuration. Handled user provisioning, license assignment, and Exchange Online administration through the M365 admin center. Set up and worked within an M365 Developer Tenant to build hands-on experience with the Microsoft Graph PowerShell SDK for administrative automation.

Managed Active Directory user and group accounts in UAE-based IT support roles, including creating and modifying user objects, group membership, and organizational unit structure. Handled onboarding and offboarding processes tied to AD accounts, working alongside PowerShell scripts to automate account provisioning and deprovisioning. Supported password resets, account lockouts, and permission troubleshooting as part of day-to-day desk side and systems administration work.