A results-driven Customer Service and Supply Chain professional with over 7 years of experience in Dubai, United Arab Emirates, progressing from Call Center Optimizer & QA Analyst to Supply Chain Customer Service Manager. Experienced in managing end-to-end order processing, export documentation, and HS Code compliance, including applications through the Dubai Municipality and Chamber of Commerce.
Proficient in SAP and Oracle ERP systems for customer account creation, invoice generation, and credit note processing. Demonstrated ability to manage customer inquiries, follow-ups, and complaints efficiently while maintaining high service standards.
Skilled in cross-functional coordination with sales, finance, logistics, procurement, and warehouse teams to ensure smooth order fulfillment and customer satisfaction. With extensive industry experience and strong operational knowledge, I am confident in my ability to contribute to organizational growth, improve customer experience, and streamline supply chain operations.
Experience: 2 - 5 years
Able to resolve complex complaints and inquiry efficiently
Experience: 1 - 2 years
Able to hit the monthly target
Experience: 2 - 5 years
Cleaning large data and simplify
Experience: 1 - 2 years
Presenting sales and productivity through visualization
Experience: 1 - 2 years
Experience: 1 - 2 years
Used for inbound & outbound call
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.