Delivery Support

Helps pharaceutical companies book rooms for their private events. Makes sure that they are within their budgets and compliant with their companies rules. Reviews and signs contracts for the event. Books A/V needs for the events.

Retail customer support. Assists customers with their online orders and help them investigate the status of their parcels. Contacts main delivery services in the US for investigation or claims

Investigates fraud claims submitted by customers. Differentiates identity thefts and non-identity thefts based on the details provided. Asks further details if needed to support the investigation

Main contacct of the doctors and medical reps with their needs when planning an event. Helps them figure out the best dates available and provides support when needed in choosing a location, speaker availability, travel plans.

Supports a Learning Management System. Creating users, assigning learnings and scheduling events to support either a local or global training. Helps them with questions about certifications and availability. Extract specific reports requested. Set-ups curriculums.

Helped launched a new virtual team to support the client during pandemic. Sets-up virtual meeetings for pharmaceutical events.

Team Lead apprentice for both customer support and fraud investigation teams. Identifies agents's KPIs and help them with their struggles. Coaches them weekly and extract various reports related to their attendance, scorecards. Attends meetings with clients and presents monthly progress.