Executive Assistant / Customer Service

I have over 10 years of experience as a customer service associate, both in the Philippines and internationally. Throughout my career, I have honed my skills in effectively addressing customer inquiries, resolving issues, and ensuring a positive customer experience across diverse industries. My role involved managing high volumes of customer interactions, maintaining professionalism under pressure, and consistently meeting performance metrics such as customer satisfaction and response times. Working in various cultural and professional environments has also enhanced my adaptability, communication skills, and ability to build rapport with clients from diverse backgrounds.

I worked as a travel expert, specializing in managing flights, hotels, and other travel reservations to deliver exceptional assistance to customers. Utilizing advanced Global Distribution Systems (GDS) such as Voyager, Amadeus, and Sabre, I ensured accurate bookings and tailored travel solutions to meet individual client needs. My role required a deep understanding of travel policies, fare rules, and itinerary planning to provide seamless and cost-effective travel experiences. By staying updated on industry trends and leveraging my expertise in GDS platforms, I consistently exceeded customer expectations and contributed to building strong client relationships.

With extensive experience as an Executive Assistant supporting CEOs of U.S.-based companies, I bring a proven track record of excellence in executive-level support and strategic contributions. In addition to expertly managing complex calendars, email inboxes, and travel arrangements, I had the privilege of designing a company's commemorative coin—a symbol of its legacy—and developing a comprehensive training course mandatory for all employees, ensuring alignment with organizational goals. My proactive approach, creativity, and organizational expertise enable me to streamline operations and deliver exceptional value, allowing executives to focus on driving business success.

I managed payroll operations and addressed staff wage concerns for a prestigious company in Dubai, ensuring accurate and timely processing of employee compensation. My role involved meticulous attention to detail to guarantee compliance with labor laws and company policies, as well as resolving employee queries related to wages, benefits, and deductions. I also collaborated with the HR and finance departments to streamline payroll systems, optimize workflows, and maintain confidentiality. My contributions helped foster trust and satisfaction among employees, while supporting the organization's financial accuracy and efficiency

I managed VAT return reports for a prestigious company in Dubai for three years, ensuring full compliance with UAE tax regulations and deadlines. My responsibilities included accurate preparation, review, and submission of VAT filings, reconciling financial records, and addressing any discrepancies to maintain compliance and avoid penalties. I collaborated closely with the finance and accounting teams to streamline reporting processes, implement best practices, and stay updated on changes in VAT laws. My attention to detail and commitment to accuracy played a crucial role in supporting the company’s financial integrity and regulatory adherence.

I served as a hiring and debriefing manager for one of the largest event companies in Dubai, where I played a key role in recruiting top talent and ensuring seamless workforce operations. I oversaw the end-to-end hiring process, from sourcing and interviewing candidates to onboarding and training them for various event roles. In my debriefing capacity, I conducted post-event evaluations with staff to gather feedback, address challenges, and implement improvements for future events. My efforts contributed to building a skilled and motivated team, enhancing the company’s reputation for delivering world-class events.