Executive Virtual Assistant | Operations & Customer Support

I frequently oversaw calendars full of meetings, due dates, and events in my roles as department head, branch manager, and trade marketing manager. I oversaw team schedules, planned store events, and matched marketing campaigns with business objectives. I made sure that everything ran smoothly and that leaders' time was focused on the most crucial tasks by keeping calendars up to date and minimizing conflicts.

I dealt with many emails every day as a department head and manager, answering clients, organizing teams, and making sure that the most important messages were sent first. I helped operations remain effective and on schedule by organizing communication, screening questions, and following up on unfinished business.

I bring a variety of operations, customer service, and administrative skills from my work in leadership positions, BPO (healthcare billing & enrollment), and retail (Watsons). •Administrative Support: managed Watson's daily operations, scheduling, and reporting to guarantee efficient store management. •Customer care: provided precise, sympathetic assistance with medical accounts, with a focus on enrollment and billing. •Support for Teams and Operations: led groups, oversaw assignments, and maintained priorities to reach goals. •Executive assistance skills: adept at managing emails, scheduling appointments, and following up on tasks—maintaining leaders' focus and organization. I'm proactive, flexible, and committed to helping businesses expand and save time.

To increase visibility and sales, I created content, posted updates, and interacted with customers on our social media pages as the café's owner. To attract more customers, I also managed promotions, planned posts, and boosted online engagement while working part-time as a salon's social media manager.

As a Department Head and Manager, I maintained high customer satisfaction, trained employees, and addressed escalations to ensure exceptional service. In my previous role as a Customer Care Associate, I accurately and sympathetically answered questions about enrollment and billing. These positions enhanced my ability to effectively handle client concerns, foster trust, and deliver reliable service.

As a manager and department head, I oversaw team coordination, scheduling, and reporting to ensure daily operations were maintained. As a café owner, I oversaw personnel schedules, inventory, and records. During my time as a customer care associate, I processed accounts, kept detailed records, and made sure to send updates on time. These encounters improved my capacity to maintain order, meet deadlines, and ensure smooth operations.

I managed employees, monitored performance, and ensured that workflows ran smoothly in my role as department head and manager. To keep goals on track and the business operating effectively, I expedited procedures, coordinated across departments, and promptly resolved problems.

I developed a newsletter campaign using MailerLite as part of my training with Church Hire. To ensure clear and engaging communication with subscribers, I learned how to create email layouts, segment contacts, and plan effective campaigns.

I used Canva to create menus, marketing collateral, and captivating social media posts to draw clients while running my small business. In my role as a part-time social media manager for a salon, I developed branded visuals and content strategies that increased online interaction and customer reservations.

As a Customer Care Associate for the healthcare account, I managed billing and enrollment, closely adhering to HIPAA regulations. I ensured that all communications and records were processed securely and accurately, protected patient information, and maintained confidentiality.