Experience A+ Customer Service PRO | Tech Savvy | Admin

Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Associates degree

Last Active

July 17th, 2026 (5 days ago)

Member Since

June 6th, 2023

Profile Description

I am a Customer Service and Virtual Support Professional with over 9 years of experience assisting customers across phone, email, live chat, SMS, and social media channels. Throughout my career, I have supported customers for leading brands and service providers, including AT&T, T-Mobile, DIRECTV, Macy’s, Bloomingdale’s, healthcare organizations, e-commerce businesses, and legal service providers.
My background includes handling customer inquiries, order processing, shipment tracking, billing concerns, technical troubleshooting, account management, refunds, returns, escalations, and customer retention. I have also served in leadership roles, coaching and supporting customer service teams to maintain high performance and customer satisfaction standards.
I am experienced with a variety of CRM and support platforms, including Zendesk, Gorgias, Salesforce, HubSpot, Freshdesk, Zoho CRM, Shopify, ShipStation, ClickUp, Slack, Veracore, Propago, and Google Workspace. I adapt quickly to new systems and enjoy creating efficient workflows that improve both customer experience and team productivity.
Key Skills & Expertise
* Customer Support (Phone, Email, Chat, SMS & Social Media) * Order Management & Shipment Tracking * Shopify & E-commerce Support * Billing, Account Management & Technical Support * Customer Retention & Upselling * Escalation Resolution & Problem Solving * CRM Management & Ticket Handling * Data Entry & Documentation * Team Leadership & Coaching * Process Improvement & Workflow Management * Subscription & Membership Support * Administrative & Virtual Assistant Support
What Sets Me Apart?
I believe great customer service goes beyond solving problems. It’s about building trust, creating positive experiences, and representing a brand with professionalism and care. I take ownership of my work, communicate effectively, and treat every customer interaction as an opportunity to strengthen customer loyalty and support business growth.
Let’s connect and discuss how I can help your business deliver exceptional customer experiences and achieve its goals.