Cheryl

Lead Generation & Sales, Customer Support (Email/Phone), Cold Calling, Appointmen

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Overview

Looking for full-time work (8 hours/day)

at $4.77/hour ($909.09/month)

Associates degree

Last Active

June 19th, 2026 (2 days ago)

Member Since

June 5th, 2023

Profile Description

I am a dedicated administrative professional with proven expertise in streamlining operations and driving business growth for e-commerce and service-based clients. My focus is on providing proactive, top-tier support so you can focus on scaling your business.
Here are my core strengths:
Implemented a new inbox management system that reduced client response time by 30% and improved overall organization
Lead Generation & Sales: Generated over 500 qualified leads through targeted cold calling and email campaigns, directly contributing to business growth.
Customer Support (Email/Phone): Maintained a 98% customer satisfaction rate across email and phone support channels by resolving issues promptly and efficiently.
Google Sheets/Excel: Developed a new tracking spreadsheet for expenses, which reduced monthly reporting time by 4 hours.
Google Drive/Dropbox: Organized and digitized over 1,000 physical client records,reducing document retrieval time by 50%.
Communication Platforms: Slack, Zoom, Microsoft Teams, Skype (e.g., "Coordinated virtual tea ---------- etings across different time zones using Zoom and Slack.")
Office & Data Management: Advanced Excel/Google Sheets, Microsoft Office Suite, Google Workspace, Dropbox, Google Drive. (e.g., "Digitized over 1,000 client records, reducing document retrieval time by 50%.")
98% customer satisfaction rate across email and phone support channels by resolving issues promptly and efficiently.
?My commitment is to streamline your operations and help you scale efficiently. I am highly organized, self-motivated, and ready to integrate seamlessly into your current workflow. I look forward to the opportunity to bring my strong work ethic to your organization.

Top Skills

Customer Support » Sales Support » Lead Generation

Experience: 2 - 5 years

Generated over 500 qualified leads through targeted cold calling and email campaigns, directly contributing to business growth.

Office and Administration » Email Handling

Experience: 2 - 5 years

Triage inbound messages (sort by priority, sender, topic) Respond or draft replies using templates Flag, forward, or escalate urgent items Schedule meetings or follow-ups from emails Organize and file emails in folders/labels; archive and delete as needed Create task items from emails and update calendars/CRM

Office and Administration » Calendar Management » Scheduling

Experience: 2 - 5 years

Create and maintain calendar blocks (deep work, travel, meetings, buffers) Proactively resolve conflicts and optimize meeting length Schedule and confirm client calls, onboarding sessions, and demos Manage recurring meetings (cadence, attendees, agendas) Reserve resources (conference rooms, video links, equipment) Prepare and share agendas, materials, and pre-reads Coordinate travel and time-zone-aware itineraries when needed Sync calendars across apps (Gmail/Outlook, Zoom/Meet, Slack) Send reminders, follow-ups, and post-meeting action items

Other Skills

Customer Support » Sales Support » Prospecting

Experience: 2 - 5 years

Identifies and searches for potential clients (ideal customer profile) Builds and refreshes a target list with contact details Researches companies, pain points, and buying signals Qualifies leads (fit, budget, authority, need) to move them forward Prepares initial outreach messages and scripts Sets up introductory conversations or meetings Feeds the sales/marketing pipeline for follow-up Tracks outreach metrics and adjusts tactics

Office and Administration » Team Leadership

Experience: Less than 6 months

Set vision and goals; align the team with organizational strategy Communicate clearly; keep everyone informed and informed about priorities Delegate tasks; empower team members and define ownership Mentor and develop people; provide feedback, coaching, and growth paths Make decisions; balance data, input, and risk Manage performance; set expectations, track progress, and recognize outcomes Foster collaboration; break silos and coordinate with other teams Resolve conflicts; address issues promptly and fairly Build culture and morale; model values, trust, and accountability Resource planning; manage workload, timelines, and tool access Monitor metrics; use data to improve processes and results

Basic Information

Age: 46

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu, Cebu

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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