Compassionate Customer Service Professional and dedicated Team Leader focused on

Overview

Looking for full-time work (8 hours/day)

at $3.35/hour ($640.00/month)

Bachelors degree

Last Active

May 24th, 2026 (19 days ago)

Member Since

April 11th, 2023

Profile Description

I am a dedicated professional with over 6 years of experience in customer service, technical support, and sales, with more than a year in leadership roles. My career journey reflects consistent growth from front-line support to team management, where I’ve developed expertise in coaching, mentoring, and driving performance excellence.

As a Team Lead at Capital One, I successfully guided agents to meet daily, weekly, and monthly targets, provided real-time support, and implemented strategies to improve efficiency and quality. My background also includes handling complex customer concerns, dispute resolution, and administrative tasks, ensuring compliance and accuracy in every interaction.

I bring a strong customer-first mindset, resilience, and adaptability, honed through diverse roles in customer service, technical troubleshooting, and sales. Whether assisting clients, resolving issues, or leading teams, I consistently deliver results while maintaining professionalism and empathy.

I am seeking remote opportunities where I can leverage my skills in customer support, team leadership, and process improvement to contribute to organizational success while continuing to grow personally and professionally.