Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Not Specified

Last Active

April 3rd, 2026 (65 days ago)

Member Since

March 22nd, 2023

Profile Description

I am an experienced eCommerce Customer Support Virtual Assistant with over 4 years of hands-on experience supporting Shopify and Amazon stores. I specialize in non-voice, backend customer support using Gorgias and Zendesk, handling high-volume email and ticket queues with accuracy and efficiency.
My core responsibilities include managing refunds, chargebacks, order tracking issues, delivery delays, customer escalations, and account-related concerns. I have worked with structured SOPs and KPIs, ensuring fast response times and high customer satisfaction.
Prior to working as a VA, I spent 2 years as a Sales Representative in a BPO environment (ResultsCX – Comcast account), where I developed strong communication skills, objection handling, and customer retention experience. This background allows me to handle difficult customer interactions professionally and effectively.
I currently support a healthcare-related business as a Virtual Assistant, assisting with backend operations, inbox management, documentation, and customer coordination. I am detail-oriented, reliable, and comfortable working independently with minimal supervision.
I am seeking long-term, non-voice eCommerce support roles where I can add value through consistent execution, process improvement, and dependable backend support.