Customer Service & Operations Specialist | Email, Chat & Phone Support | CRM & E

Overview

Looking for full-time work (8 hours/day)

at $7.88/hour ($1,520.00/month)

Bachelor's degree

Last Active

June 9th, 2026 (yesterday)

Member Since

February 12th, 2023

Profile Description

I am a reliable Customer Service and Operations Specialist with over 7 years of experience supporting customers and managing daily operations across airlines, telecom, solar, fitness, beauty, and short-term rental industries. I specialize in delivering professional, empathetic support through email, chat, and phone, while maintaining accuracy, documentation standards, and service-level agreements.

In my customer service roles, I have handled high-volume and escalated cases, including claims, billing disputes, technical issues, and account concerns. At Frontier Airlines, I worked as a Claims Specialist managing sensitive passenger cases that required attention to detail, compliance, and clear written communication. At Xfinity and Sunrun, I supported Tier 2 and Tier 3 escalations, resolving complex billing and technical concerns while collaborating with back-office and technical teams.

On the operations side, I have managed workflows, tracked KPIs, maintained CRM records, coordinated vendors, and supported remote teams. As an Operations Manager, I helped streamline processes, monitor performance, and ensure consistent service delivery. My experience as a Short-Term Rental Property Manager strengthened my skills in guest communication, issue resolution, vendor coordination, and day-to-day operations.

I am highly organized, adaptable, and detail-oriented, with strong documentation and multitasking skills. I?m comfortable working across multiple systems and thrive in fast-paced, remote environments where accuracy, professionalism, and customer satisfaction are critical.

If you need a dependable professional to handle customer support, escalations, claims, and operations coordination, I?m ready to help.

Core Skills

Customer Service Support
Operations Management<8efe80624d780eba0c6493ec45140364>Email, Chat & Phone Support
Claims Management
Escalation Handling
CRM Management (Zoho, Salesforce-style systems)
Case Documentation
Billing & Account Support
SLA Compliance
Process Improvement
Vendor Coordination
KPI Tracking
Remote Team Support
Multitasking & Time Management

Experience Highlights

Customer Service / Claims Specialist
Managed high-volume inquiries and escalations via email, chat, and phone
Resolved billing, service, and account-related issues with accuracy and empathy
Maintained detailed documentation and compliance with SLAs
Operations & Support Management
Supported daily operations, workflow coordination, and reporting
Tracked performance metrics and maintained CRM records
Coordinated vendors and internal teams to resolve service issues

Ideal Projects I?m a Fit For

Customer Support (Email, Chat, Phone)
Claims & Escalations Management
Operations Support & Coordination
CRM Data Management & Reporting
Customer Experience (CX) Support
Virtual Assistant ? Customer Operations