Healthcare & Technical Support Specialist | Insurance Verification & Customer Ca

I have solid experience in technical support, where I specialized in resolving customer issues across mobile, computer, and telecom systems. At TeleTech, I supported Verizon Postpaid customers by troubleshooting applications, managing accounts, and handling billing concerns through both phone and live chat. I also worked with Geek Squad computing services, where I provided technical resolutions for software configurations, tracked repairs, and guided customers through system fixes. In addition, I supported AT&T Prepaid Mobility customers at Sykes Asia, managing subscriptions, resolving account issues, and conducting customer satisfaction surveys. Throughout these roles, I consistently demonstrated excellent communication skills — explaining technical processes clearly, calming frustrated clients, and ensuring issues were resolved efficiently.

In my healthcare customer support role at Optum Global Solutions, I assisted patients, providers, and insurers with prescription requests, benefit verifications, and prior authorizations for both Commercial and Medicare Part B/D plans. I managed claims reversals, appeals, and billing inquiries while ensuring accuracy and compliance.

I bring over 5 years of diverse customer support expertise across healthcare, technical support, and telecommunications. A consistent ability to resolve complex issues, manage accounts, and deliver empathetic service in high‑pressure environments.

I enjoy short video editing, where I combine creativity with technical precision to produce engaging content. I’ve worked with clips for presentations, social media, and training materials, focusing on clear storytelling and visual impact. My editing style emphasizes concise messaging, smooth transitions, and attention to detail, ensuring that each video communicates effectively. Feel free to have a look on my Tiktok profile @chzterrific where I usually upload my edits.

I have several years of experience in customer support across healthcare, technical, and telecommunications. In my most recent role with Optum Global Solutions, I assisted patients, providers, and insurers with prescription requests, benefit verifications, and prior authorizations. I regularly used MS Excel to track prescription deliveries, monitor appeals, and organize provider communication logs, which helped reduce delays and improve accuracy.

In my healthcare support role, I worked extensively with Electronic Health Records (EHR) systems to manage patient information, insurance verification, and prescription requests. I updated and maintained accurate records for Commercial and Medicare Part B/D plans, ensuring that prior authorizations, claims, and appeals were properly documented.

In my healthcare support role, I specialized in insurance verification for both Commercial and Medicare Part B/D plans. I reviewed patient benefits, confirmed coverage details, and ensured prescriptions were processed under the correct plan. This often involved coordinating with insurers, providers, and patients to clarify eligibility, resolve discrepancies, and prevent delays in care.

I regularly used MS Excel to log email requests, track resolution timelines, and compile reports for management, helping identify trends and improve workflows. My approach to email support combines empathy, structured documentation, and technical accuracy — ensuring that every response not only resolves the issue but also builds trust with the client or patient.

In my administrative support experience, I managed day‑to‑day operations that required accuracy, organization, and clear communication. I handled scheduling, documentation, and follow‑ups with clients, patients, and vendors, ensuring tasks were completed on time and properly recorded