Virtual Assistant | Customer Service | Dispute & Chargeback

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

College

Last Active

December 18th, 2024 (today)

Member Since

December 17th, 2022

Profile Description

I am a skilled and experienced Chargeback and Dispute Analyst with a solid track record in Customer Service, specializing in chat and email support. With over 7 years of experience in the financial services and customer care industries, I have honed my ability to resolve disputes, manage chargebacks, and deliver exceptional service to clients across various platforms. My strong analytical skills, deep knowledge of Visa systems, and commitment to client satisfaction make me an ideal partner for your business.

Services Offered:
Chargeback and Dispute Analysis:
- Expertly manage and resolve complex chargebacks and disputes using industry-leading processes.
- Analyze transaction data and documentation to assess the validity of claims and recover funds for clients.
- Provide escalation support, ensuring the resolution of high-priority cases in compliance with company policies.
- Mentor and guide teams, improving dispute resolution efficiency through process optimization.

Customer Service (Chat and Email Support):
- Deliver timely and professional assistance through email and live chat, providing solutions to customer inquiries and complaints.
- Handle high-priority client concerns with the utmost care, resolving issues while maintaining a positive customer experience.
- Utilize conflict resolution techniques to ensure customer satisfaction and foster long-term client relationships.
- Monitor case progress, offer expert guidance to teaUpgrade to see actual infombers, and ensure adherence to service level agreements (SLAs).

Client Care and Escalation Handling:
- Provide support for key clients, addressing complex issues and ensuring resolution in a professional manner.
- Act as an escalation point for customer queries, ensuring timely and effective solutions are provided.
- Collaborate with internal teams to streamline processes and improve overall service quality.

Why Choose Me:
- Over 7 years of experience in chargeback, dispute analysis, and customer service across leading global companies.
- Strong analytical and problem-solving skills with a focus on improving efficiency and accuracy.
- A proactive approach to continuous learning and adapting to industry trends, ensuring top-tier service.
- A commitment to providing exceptional client experiences and fostering long-term customer loyalty.

Let's work together to elevate your customer support services and resolve disputes effectively!