Customer Success Manager with 9 years of overall professional experience, including 3 years as a CSM for a North America–based eCommerce platform specializing in automotive parts for the US and Canada. Proven track record in managing enterprise and mid-market clients, strengthening long-term partnerships, and driving account growth through proactive engagement, data-driven recommendations, and operational excellence.
Strong background in customer service, operations management, order and product operations, sales support, and contract reviews, with extensive experience supporting US clients in remote team environments. Adept at cross-functional collaboration, process improvement, and coaching teams to achieve performance and customer satisfaction goals.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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