Administrative Assistant| Customer Service Support

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

Not Specified

Last Active

February 11th, 2025 (24 days ago)

Member Since

September 13th, 2022

Profile Description

Looking to onboard an Online Virtual Assistant for
the long term?
* Cost-effective
* Power/ISP/Equipment Back Ups
* Tech-savvy
* Data Security
* Self-motivated
* Detail-oriented
* Less supervision
 
Here’s what I do for my clients ?

Administrative Support
Manage inbox (review, organize, prioritize, and reply to email messages)
Manage calendar (scheduling appointments, client calls, group calls, meetings)
Conducting internet research, gathering information, and preparing reports or summaries tailored to clients’ needs.
Updating and managing databases, spreadsheets, and records as required
Handling sensitive client information with utmost discretion and maintaining strict confidentiality
 
Advanced knowledge in MS Excel and Google Sheets
Manage extensive, complex business records
Develop an entire database from beginning
Integrate worksheets, create tables, implement complex data
 
Customer Service Support
Provide prompt assistance via phone, email, chat, or in-person to address inquiries and resolve issues.
Identify and solve customer concerns efficiently while ensuring satisfaction.
Demonstrate deep understanding of products/services to offer tailored solutions.
Maintain clear, empathetic, and polite interactions with customers.
Handle multiple customer queries while maintaining quality service.
Work with cross-functional teams to meet customer need
 
Data Management
Enter and update data into databases, spreadsheets, or systems with precision.
Cross-check and validate information to ensure accuracy and completeness.
Deliver high-volume data entry within tight deadlines without compromising quality.
Utilize tools like MS Excel, Google Sheets, or specialized software for data entry tasks.
Collaborate with teams to ensure consistent data flow and support organizational goals.