General Virtual Assistant / Travel Agent / CSR

Overview

Looking for full-time work (8 hours/day)

at $7.84/hour ($1,509.73/month)

Bachelors degree

Last Active

April 12th, 2026 (75 days ago)

Member Since

September 5th, 2022

Profile Description

Hi, I’m Lynn
Customer Support Specialist | E-commerce Virtual Assistant
Over 10 years of experience | Certified in Amazon SEO & Shopify Store Management

A Bit About Me:
I’ve been in the customer service industry since I was 19, and I still love what I do. I’ve handled phone, email, and chat support (up to 8 chats at once) across industries like e-commerce, tech, travel, car rental, storage, plumbing and consumer electronics.

Whether it’s helping a customer feel heard, getting orders processed smoothly, or jumping in to solve a tricky issue, I’m all about creating a stress-free experience for both the customer and the business.

What I’m Great At:
– Supporting Shopify stores from front-end (customer care) to back-end (order updates, returns, refunds, etc.)
– Handling high-volume chats, escalations, and high-risk concerns
– Managing inboxes, support tickets, and customer concerns quickly and professionally
– Organizing tasks, managing schedules, booking travel, and keeping daily operations smooth
– Communicating clearly, kindly, and confidently, whether with customers or internal teams

Tools I Know Well:
Support & CRM: HubSpot, Zendesk, Freshdesk, Google Streak, Oracle CRM
E-commerce & Shipping: Shopify, ShipStation, Retool
Project & Task Management: JIRA, ---------- , Asana, ----------
Other Tools: Google Workspace, Microsoft Office, Slack, Microsoft Teams, TeamViewer, Quick Assist, Chrome Remote Desktop
Travel Software: Amadeus, Sabre Red, AC2U, SPRK

Extra Things I’ve Done:
– Assisted with screening applicants and new hire onboarding
– Worked as a Personal Virtual Assistant, managing calendars, travel, and admin tasks
– Provided live visual interpretation support for blind and low-vision users via video
– Proactively solved problems and looked for ways to improve internal workflows

Why Work With Me:
I’m reliable, organized, and easy to work with. I learn quickly, communicate well, and genuinely care about delivering great service. I work best with teams who value clarity, consistency, and a customer-first approach.

Let me know how I can help, I’d love to be part of your team.