Daryll

Technical Support Engineer

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Overview

Looking for full-time work (8 hours/day)

at $7.51/hour ($1,454.56/month)

Bachelors degree

Last Active

October 6th, 2025 (244 days ago)

Member Since

July 11th, 2022

Profile Description

Current Position:
Operations Engineer at RenditionDigital International Ltd (Dec 2023 - Present, Remote, Philippines)• Specializes in resolving customer production issues (P1-P4) within SLA.• Manages customer communications and supports root cause analysis for critical issues.• Oversees the Support JIRA queue, ensuring timely resolution and follow-ups on support tickets.• Maintains enterprise monitoring solutions (Datadog, OpsGenie) and develops monitoring reports and dashboards.• Works with AWS services and various programming and automation tools.Previous Experience:Application Support Analyst at TELUS International Philippines (Jan 2020 - Dec 2023)• Provided day-to-day product support, handling client communications and technical issues.• Collaborated with technical teams and managed operational tasks, including server monitoring and VM management.• Created and maintained technical documentation and handled change requests.Peoplesoft Administrator at Accenture (May 2017 - Jul 2019)• Managed installation and configuration of PeopleSoft applications, ensuring system performance and availability.• Worked with cross-functional teams to troubleshoot and resolve infrastructure-related issues.• Provided support and training to junior tea ---------- mbers and tracked i ---------- via ServiceNow.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Technical Support

Experience: Less than 6 months

Cloud Services » AWS » Compute - EC2

Experience: 6 months - 1 year

Other Skills

Cloud Services » AWS » Compute - EC2 Auto Scaling

Experience: 6 months - 1 year

Cloud Services » AWS » Stotage - S3

Experience: 6 months - 1 year

Project Management » Jira

Experience: 2 - 5 years

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 129: DISC
Dominance: 10
Influence: 32
Steadiness: 35
Compliance: 23: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”