HR & Sales Support Specialist | Lead Generation | Cold Calling | CRM Management

Experienced in high-volume lead generation across healthcare/insurance, real estate, and telecommunications industries. Skilled in cold calling, prospect research, and outbound outreach to identify and qualify potential clients. Conducted 150–200 outbound calls daily, pre-screened leads based on set criteria, and handed off high-intent prospects to licensed agents or sales teams. Proficient in maintaining lead databases and follow-up pipelines using CRM tools like GoHighLevel and ActiveCampaign to maximize conversion opportunities.

Experienced in using Canva to design impactful presentations and digital products that capture attention and deliver messages clearly. I specialize in customizing layouts, selecting complementary colors, and managing typography to create cohesive, professional designs. Whether it’s for interactive digital downloads or polished slide decks, I use Canva to produce visually appealing, on-brand materials that engage audiences and elevate content

Experienced in using GoHighLevel (GHL) for CRM management, lead tracking, and follow-up automation. Skilled in maintaining accurate contact records, managing pipelines, and scheduling follow-ups to ensure no lead falls through the cracks. Used GHL in high-volume outbound campaigns to support sales teams and keep client journeys organized from first contact to close.

Proficient in Microsoft 365, with extensive experience using Word, Excel, PowerPoint, and Outlook to enhance productivity and collaboration. Skilled in creating professional documents, managing data through complex spreadsheets, designing compelling presentations, and organizing schedules and communications via Outlook. Familiar with OneDrive and SharePoint for file sharing and team collaboration, ensuring efficient, streamlined workflows in both remote and in-office environments.

Experienced in Asana for project management and team collaboration, with a strong focus on organizing tasks, tracking progress, and meeting deadlines. Skilled in creating projects, assigning tasks, setting priorities, and establishing timelines to streamline workflows and ensure accountability. Proficient in using Asana’s tools like task dependencies, calendar views, and custom fields to optimize project visibility and efficiency. Adept at leveraging Asana for clear communication, goal setting, and enhancing team productivity.

Proficient in Google Workspace, with hands-on experience managing documents, spreadsheets, and presentations collaboratively using Google Docs, Sheets, and Slides. Skilled in organizing shared drives, streamlining workflows with Google Calendar, and managing tasks through Google Keep. My experience includes creating real-time collaborative projects, ensuring document accessibility, and optimizing Google Workspace tools for effective communication and productivity in team settings.