Cielo

Remote Customer Support & Back Office Specialist | CRM | Email/Chat/Phone Support

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Overview

Looking for full-time work (40 hours/day)

at $1.90/hour ($1,818.24/month)

High school diploma

Last Active

March 17th, 2026 (87 days ago)

Member Since

March 4th, 2022

Profile Description

Hi! I’m a Customer Service and Back-Office Professional with 7+ years of experience supporting global clients in telecom, banking, eCommerce, and tech industries.

My background includes customer support, document verification, technical troubleshooting, CRM management, and sales support. In my most recent role as a Process Developer at Genpact, I reviewed credit card applications, verified financial documents, and performed income assessments for National Australia Bank clients.

I also have extensive CSR experience assisting customers with billing, technical issues, account management, and upselling. I am detail-oriented, organized, and comfortable working independently in a remote setup.

Tools I use:
• Salesforce • Slack • Citrix
• Amazon & Avaya Softphones
• Excel • Google Workspace
• CRM / Case Management Systems

I’m reliable, a fast learner, and looking for a long-term remote opportunity where I can contribute and grow with your team.

Top Skills

Customer Support

Experience: 5 - 10 years

7+ years handling inbound/outbound calls, billing concerns, account management, technical troubleshooting, and sales support for global clients.

Customer Support » Email Support

Experience: 5 - 10 years

Handled email and ticket support for Xbox and eCommerce accounts, resolving billing, security, and order concerns.

Customer Support » Phone Support

Experience: 5 - 10 years

Extensive experience handling high-volume inbound and outbound calls for telecom, banking, and retail accounts.

Other Skills

Customer Support » Chat Support

Experience: Less than 6 months

Experienced in multi-channel support environments and quick adaptation to chat-based communication tools.

Office and Administration » Data Entry

Experience: 5 - 10 years

Accurate data entry and case documentation using CRM and internal systems while meeting strict productivity targets.

Cloud Services » AWS » Database DocumentDB

Experience: Less than 6 months

Reviewed payslips, bank statements, and loan records for credit card eligibility and compliance.

Customer Support » Back Office Support

Experience: 6 months - 1 year

Processed credit card applications, verified financial documents, performed income calculations, and maintained records.

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 105: DISC
Dominance: 42
Influence: 15
Steadiness: 38
Compliance: 6: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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