Monitor Agents performance on the floor (according to productivity, competence, quality standards and targets). Working with the agents to achieve development objectives and performance targets.
• Support the Team Manager, Training and Quality Manager in providing leadership, guidance and support to the Agents to ensure the creation of a positive (productive) work atmosphere and team spirit. Address agent needs and concerns, performance and motivation issues and conflicts.
• Maintain a high level of proficiency with regard to client’s services, policies and site. Ensure timely, accurate and consistent delivery of updates to the agents. Disseminate client-specific information. Provide clarifications and guidelines to enhance agents understanding and competence relative to client-specific information and handling different customer transactions.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.