As a Search Evaluation and Investigation Specialist, I focus on improving search user experience through precise quality assessments, algorithm optimization insights, and effective policy feedback. My work supports the performance of local and global search systems by evaluating how well queries match user intent, identifying improvement areas, and working collaboratively with cross-functional teams across markets.
With experience in content classification, bad case analysis, and performance reporting, I help shape better search results that impact user satisfaction, daily active usage, and platform engagement. My role also involves exposure to sensitive and diverse content, requiring a strong sense of responsibility and adherence to Trust & Safety guidelines.
I'm passionate about contributing to digital platforms that prioritize both user safety and high-quality experience, and I thrive in environments where global collaboration, data insights, and impact-driven results are valued.
Experience: 6 months - 1 year
Experience: 2 - 5 years
Conducted regular assessments on search quality to ensure alignment with defined evaluation guidelines and improve overall user experience.
Experience: 1 - 2 years
Analyzed user intent through complex query evaluation and classification tools to identify and structure diverse user needs.
Experience: 2 - 5 years
Identified low-performing search results, rated quality based on defined guidelines, and recommended improvements for algorithm optimization.
Experience: 5 - 10 years
Experience: 1 - 2 years
I focused on improving agents through evidence-based decisions, strengthened relationships with a customer-first approach, and promoted leadership, teamwork, and a process-driven strategy to enhance overall performance.
Experience: 2 - 5 years
I created a positive first impression with engaging small talk and meaningful conversations, while using active listening, assertive communication, and mindful body language to ensure clear and effective interactions. Address and resolve booking issues, including changes, cancellations, and refunds, while handling complaints and concerns professionally to ensure customer satisfaction.
Experience: 5 - 10 years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 1 - 2 years
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