Customer Support Specialist | 6+ Years BPO Experience | Zendesk & Shopify Suppor

Overview

Looking for any work (8 hours/day)

at $4.13/hour ($800.00/month)

High school diploma

Last Active

July 2nd, 2026 (today)

Member Since

November 11th, 2021

Profile Description

I am a results-driven BPO Professional and Customer Support Specialist with over 6 years of experience delivering high-quality customer service across healthcare, technical support, travel, and e-commerce industries. Skilled in handling multi-channel support including phone, email, chat, and ticket-based systems such as Zendesk and CRM platforms.

Experienced in claims processing, prior authorization, escalation handling, and provider support within healthcare accounts while consistently achieving top quality and performance recognition. Proven ability to manage high-volume workloads, resolve complex customer concerns efficiently, and maintain strong compliance with company and industry standards.

In addition to corporate experience, I have worked as a Freelance Content Moderator and Zendesk Customer Support Specialist, managing customer inquiries, reviewing user-generated content, and ensuring policy compliance while maintaining professionalism and empathy in every interaction.

Known for strong communication skills, problem-solving ability, adaptability to fast-paced environments, and commitment to exceeding KPIs and customer satisfaction goals. Passionate about providing seamless customer experiences and supporting business growth through reliable and efficient service operations.