Guest Experience Specialist | Airbnb/Vrbo Virtual Assistant

Overview

Looking for full-time work (7 hours/day)

at $7.00/hour ($1,078.00/month)

Bachelors degree

Last Active

December 20th, 2024 (yesterday)

Member Since

September 16th, 2021

Profile Description

As a results-oriented and enthusiastic individual, I am dedicated to achieving customer satisfaction and delivering quality service in the travel industry. With over 3 years of experience as a Guest Care Supervisor at Vrbo, I have transitioned into freelancing, offering top-notch virtual assistance and admin support services. My primary areas of expertise include managing listings, responding to customer queries, and handling resolution requests. I hold a Bachelor's Degree and possess strong management and organizational skills, impeccable problem-solving abilities, keen attention to detail, the capacity to work independently, manage multiple tasks effectively, and a proven track record of meeting deadlines.

My responsibilities as a Guest Care Specialist encompass various tasks, such as providing real-time support to teaUpgrade to see actual infombers, addressing damage claim disputes, resolving customer complaints, defusing irate customer issues during escalated calls using conflict resolution skills, and maintaining a consistently positive, empathetic, and professional attitude when interacting with customers via phone and email. My overarching goal is always ensuring customer satisfaction and delivering professional customer support.

In my role as a Short-Term Rental Virtual Assistant, I perform a wide range of duties, including:
- Continuous monitoring of channel managers and other booking platforms for new reservations and inquiries.
- Synchronizing or manually updating calendars on all platforms.
- Updating pricing across all booking platforms and channel managers.
- Publishing new listings on booking platforms like Airbnb and Vrbo.
- Updating listings as needed, including professional photos, descriptions, amenities, and more.
- Soliciting and managing reviews, addressing complaints, and handling listing and price mapping.
- Implementing Airbnb/Vrbo SEO and backlinking strategies.
- Handling damage claims with Airbnb and Vrbo.- Managing channel manager integrations and handling pricing and calendar management, including blocking and unblocking dates and ensuring synchronization.
- Tracking invoice payments and expenses.

In addition to these core competencies, I also offer skills in social media management for platforms such as Facebook, Instagram, YouTube, and Pinterest, as well as basic graphic design, email management, and data entry.

I am well-versed in using a variety of tools and software, including but not limited to Hospitable, PriceLabs, OwnerRez, Rankbreeze, Stessa, Stripe, ResortCleaning, Turno, Smoobu, Hostfully, Houfy, Touchstay, YourWelcome, Canva, Filmora, Mozilla Thunderbird, Trello, Airtable, Flowcode, Google Suite, Google Business, Google Analytics, Google Search Console, and more.

My ultimate goal is to establish long-term working relationships with my clients and efficiently tackle all assigned tasks. I thrive on taking initiative and formulating process improvement ideas. My commitment and integrity are unwavering, and I am always eager to embrace new projects and learn new skills. If you're seeking reliable support for your vacation rental business, let's collaborate and achieve your goals together. Contact me today to get started!