Nick

QA, POC, Phone support, Chat, Email, SMS and NPS

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

High school diploma

Last Active

June 9th, 2026 (yesterday)

Member Since

August 15th, 2021

Profile Description

I’m a reliable and experienced Customer Support Specialist with over 7 years of experience helping eCommerce and service-based businesses deliver excellent customer experiences.

I specialize in:
Email & chat support (Gorgias, CRM tools)
• Shopify order management, returns, and fulfillment coordination
• Handling high-volume inboxes with fast, accurate responses
• Back-office support (data entry, order processing, fraud checks)
• Technical support and troubleshooting

I’ve worked with international brands and understand the importance of professionalism, tone, and customer satisfaction. I’m also experienced in handling escalations, improving workflows, and creating macros/FAQs to save time.

I’m detail-oriented, easy to work with, and can quickly adapt to your tools and processes. Whether you need someone to manage your inbox, support your customers, or assist with admin tasks—I can help keep your operations running smoothly.

Let’s work together to improve your customer experience and grow your business.

Basic Information

Age
29
Gender
Male
Website
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Address
Davao City, Davao Del Sur
Tests Taken
IQ
Score:  120
DISC
Dominance: 15%
Influence: 18%
Steadiness: 25%
Compliance: 42%
English
C2(Advanced/Mastery)
Government ID
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