E-Commerce (Shopify) Support Specialist - Virtual Assistant- Customer Service Sp

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (6 days ago)

Member Since

August 15th, 2021

Profile Description

My career is as colourful as my hair, but I love being a Customer Service Specialist the most.

I am a qualified Customer Service Specialist with more than 4 years of experience in meeting clients' needs face to face and through voice calls.

I am a team player with calm energy, approachability, enthusiasm and an eye for detail. As a customer service specialist, freelancer, public servant and writer, I pride in thinking outside of the box when it comes to playing in a team and providing the best resolution to a concern with human touch.

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Work Experience:

*Virtual Assistant
* Higher Balance Institute - Remote - Contract
May 2024 - Present

I’m the go-to person for resolving customer issues, optimizing retention strategies, and ensuring financial accuracy, all while maintaining a personal touch. At Higher Balance Institute, I take pride in delivering exceptional customer support and keeping operations running smoothly. I handle a wide range of responsibilities, including addressing customer inquiries, managing billing and refunds, and auditing collections to ensure seamless payment plan management via Ontraport. My role also involves ensuring all student modules are accessible without delay by keeping accounts up to date, tracing purchases, and working closely with the team to address any discrepancies. I oversee accurate sales tracking, manage shipping and order fulfillment, and ensure data entry is precise to support daily operations. When it comes to accounts receivable, I’m thorough and proactive, following up on overdue balances to maintain healthy cash flow and rigorously monitoring payment plans to ensure compliance. I also collaborate closely with our Office Manager, taking on diverse administrative tasks to support the institute’s efficiency and success. Every day, I strive to make a meaningful impact by combining attention to detail with a warm, customer-centered approach, helping both students and the team thrive.

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* Shopify Support Advisor and Retail Support Advisor - Technical Support (GRAVEYARD SHIFT)
* Intouch CX - Shopify
January 2023 - December 2024

My primary role as a Merchant Support is to make the most out of their experience and help their e-commerce succeed within the platform, Shopify.
general Admin management scope of support includes online store themes, online sales channels like Facebook, Instagram, TikTok, domains, billing, analytics, shipping, etc. I also focus on specialised Retail technical support for merchant’s using Shopify POS, troubleshooting hardware as well as POS migration from Quickbooks to Shopify. Going above and beyond is the aim.

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* Customer Service Representative Technical support (GRAVEYARD SHIFT)
* Teleperformance - Samsung Electronics UK
May 2022 - October 2022

Empathy, understanding and active listening were my key responsibilities while providing technical support for Samsung UK TV/AV users as well as set repair appointments with the affiliated service centers for television within warranty. In order to achieve customer satisfaction, I thoroughly assure that I provide the best resolution to a customer's queries and going the extra mile when needed.

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* Content and Feature Writer (HOME-BASED)
* The Love Club
August 2021 - September 2022

Exploring all the ways I could tell a story. A local creative celebrating local creatives of my motherland in the name of mindful tenderness and kindness amongst a collective of loving people. Practicing SEO strategies tagging keywords and phrases in our articles to bring traffic into our site via search engines.

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* Revenue Officer I
* Bureau of Internal Revenue
February 2018 - August 2020

It's all about KYC, knowing your clients and public serving, providing assistance in efficiently processing the opening of their businesses be it sole proprietorships or corporations.

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* Barista and Customer Support
* Rustan's Coffee Corp. - Starbucks - Cebu
September 2017 - January 2018

Being a Starbucks Partner was illuminating the third place feeling of visitors all while serving the good coffee, warm smiles, clean and cozy relaxation space. Best in Customer Intercept.