Customer Sales-Service Support Expert/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Associates degree

Last Active

December 20th, 2024 (yesterday)

Member Since

August 4th, 2021

Profile Description

Looking for excellent Customer Sales and Service Support or General VA? You came into the right profile!

I'm Upgrade to see actual info, a detail-oriented professional who has been experienced in delivering quality administrative, research, and customer service support for four years through various channels such as phone, live chat, SMS, and email. Seeking a challenging yet rewarding role where I can leverage my experiences providing fast, accurate, and empathetic support to a wide range of customers.

I've worked in the BPO industry as a Customer Sales and Service Representative for more than three years through various channels such as phone, chat, SMS, and email. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. 

HERE IS THE LIST OF TOOLS THAT I OFTEN USE AND HAVE EXPERTISE ABOUT:

- E-mail handling and Email inbox - optimization- Calendar & Meeting Scheduling
- Research, Data Collection and Data Entry
- SMM (scheduling posts)- Phone, live chat, SMS, and email channel support
- Customer Support
- Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides
- MS Office (Word, Excel, PowerPoint, Outlook)
- Other administrative support
- Slack
- Trello,
- Zendesk/Zoopim Chat
- PureCloud Genesys
- Kustomer - Canva

I would welcome the opportunity to discuss how my skills and experiences can contribute to the continued success of your customer service team.

Hoping to hear from you soon!