Social Media Manager | Content Creator | Employer Branding | Hospitality & Admin

Provided 10+ years of customer service experience in both hospitality and remote settings, handling inquiries via email, chat, and phone while ensuring high customer satisfaction and service quality.

Delivered exceptional guest experiences at Fairmont Makati, handling VIP guests, managing front office operations, and ensuring personalized, high-quality service in a luxury hotel environment.

Handled administrative tasks such as managing records, updating CRM systems, coordinating schedules, and supporting recruitment and operations teams in remote roles.

Managed schedules, appointments, and bookings including meetings, guest reservations, and internal coordination to ensure smooth daily operations.

Maintained accurate customer and applicant records using CRM and tracking tools, ensuring data integrity and organization for reporting and operational efficiency.

Resolved customer complaints and guest concerns efficiently through service recovery strategies, improving satisfaction and maintaining positive client relationships.

Experienced in using CRM and productivity tools such as Opera PMS, HubSpot and Monday.com to manage customer interactions, track data, and streamline workflows.

Coordinated interviews, guest bookings, and meetings, ensuring proper scheduling, confirmations, and timely follow-ups.

Demonstrated strong verbal and written communication skills through customer interactions, team coordination, and professional handling of inquiries and complaints.

Effectively handled multiple tasks in fast-paced environments, balancing customer support, admin work, and operational responsibilities while meeting deadlines.