Account Operations Specialist

I am a Customer Service Specialist with 18+ years of experience supporting global customers across telecommunications, financial services, e-commerce, and healthcare. I specialize in handling complex inquiries, managing escalations, and delivering efficient, empathetic support through phone, email, and chat. Known for accuracy, professionalism, and reliability, I help businesses improve customer satisfaction and streamline day-to-day operations.

Over the past decade, I’ve honed my customer service skills by managing inbound directory assistance calls across multiple regions, including the US, UK, and Canada. I’ve provided accurate information on a wide range of services, from government listings to restaurant reservations. My experience extends to managing data for the UK database, supporting clients from major telecoms like Orange UK, T-Mobile UK, and Barclays, and handling debt collection and technical issues. I’ve also resolved escalated inquiries, delivered in-depth analysis of service trends, and coached teams to foster growth and excellence.

I assist with content management by organizing, updating, and maintaining digital content across CRM systems, e-commerce platforms, and internal databases, ensuring information is current, well-structured, and easy to access.

Skilled in managing high-volume email support using CRM and ticketing systems, ensuring accurate resolutions, proper documentation, and adherence to SLAs.

Proficient in live chat support, multitasking across multiple conversations while maintaining accuracy and service quality.

Experienced in credentialing support, reviewing and processing provider documents, verifying compliance requirements, and maintaining accurate records in credentialing systems.