Onboarding Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.01/hour ($960.00/month)

Bachelors degree

Last Active

June 19th, 2026 (4 days ago)

Member Since

February 6th, 2021

Profile Description

I am at the crux of customer interaction and enablement, supporting and troubleshooting, and technical implementations.

Skills:
Customer Centricity 
Onboarding
Team Collaboration
SaaS Knowledge 
Tech Savviness 
Project Management

Professional Experience:

Dialpad - Onboarding Specialist - April - October 2024
I facilitate the onboarding and deployment process for new customers and products. This includes hosting training sessions for both end-users and admins to help them get up to speed with Dialpad products and supporting change management efforts. I guide customers through the implementation process and portal setup, ensuring a smooth transition. I deliver quality onboarding by analyzing customer needs, collaborating with others, and resolving issues through discovery and replication. My goal is to drive customers to implement best practices and ensure a successful, timely onboarding experience.

Nice InContact - Implementation Engineer - November 2021 -  April 2024
I developed expertise and stayed current in telecommunications, contact center, and related technologies. I worked primarily during customers' core business hours via phone, chat, and email, with occasional extended hours for critical issues. I was responsible for customer satisfaction, retention, and ensuring customers could serve as references for assigned accounts. My role involved addressing concerns, change requests, work orders, and resolving service or billing problems. I collaborated with both customers and internal teams to implement, test, and support solutions.

Workstream - Customer Support Associate - November 2023 - July 2024
I was the primary point of contact for customers via email and chat, addressing a wide range of product-related issues and requests. I responded promptly and accurately to customer needs, achieving a median response time of under one minute, resolving issues within 24 hours, and maintaining a CSAT score of 95%.

Concentrix - Tier 2 Mac and iOS AppleCare Advisor - September 2017 - November 2021
I assisted customers with technical issues via phone and email, developing and implementing creative solutions to complex problems. I worked closely with internal teams to address billing and account agreement issues. Throughout, I maintained composure and patience, even in challenging customer situations.